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Consumer information

What should I do? Who should I ask? mobelfakta.no receives many inquiries about furniture complaint, care and maintenance.

Customer support

mobelfakta.no is a voluntary membership association under the trade union furniture + interior of Norwegian Industries, for furniture manufacturers that focus on safety and quality. But mobelfakta.no also offers information on current environmental and quality requirements to retailers, buyers and consumers, but also responds gladly to relevant consumer questions about furniture, environment and quality, if possible.

Nevertheless, be aware that mobelfakta.no is not an appellate authority when it comes to complaints/appeals from the consumer, and by such inquiries refer the customer to the retailer of the product, then the manufacturer, and if applicable, to the Consumer Council - advice phone number: 037037.

More information about furniture complaint can be found here:
http://www.mobelfakta.no/information/furniture-complaints-article594-388.html

More information about the care and maintenance of furniture can be found here:
http://www.mobelfakta.no/information/furniture-care-and-maintenance-article593-388.html

More information about the current quality requirements mobelfakta.no can be found here:
http://www.mobelfakta.no/quality-requirements/

More information on applicable environmental requirements mobelfakta.no can be found here:
http://www.mobelfakta.no/environmental-requirements/

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